Last updated: August 2026
By accessing or using the Service Roo website or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and clients.
Service Roo provides website development, CRM configuration, marketing automation, AI lead response systems, and related digital services for home service businesses. Specific deliverables, timelines, and service terms are outlined in individual service agreements or statements of work.
Setup fees are due prior to project commencement. Monthly service fees are billed in advance on the first of each month. Failure to pay monthly fees within 10 days of the due date may result in suspension of services. All fees are non-refundable unless otherwise stated in a written agreement.
Clients are responsible for providing accurate business information, timely feedback and approvals, supplying required content and assets, and maintaining their own account credentials. Service Roo is not responsible for delays caused by client inaction or failure to provide required materials.
Upon receipt of all applicable fees, clients retain ownership of their website content, custom copy, and business data. Service Roo retains the right to use project work as portfolio references unless otherwise agreed in writing. Software platforms and tools used to deliver services may be subject to their own licensing terms.
Service Roo may configure and utilize third-party platforms (CRM software, SMS providers, advertising platforms, etc.) as part of service delivery. Service Roo is not responsible for changes, outages, or policy updates by third-party providers that affect service delivery.
Service Roo shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services, including but not limited to lost revenue, lost profits, or business interruption. Our total liability shall not exceed the fees paid in the three months prior to the claim.
Minimum service terms, cancellation rights, fees and termination obligations are governed by the applicable signed service agreement or statement of work. If no separate agreement establishes a minimum term, either party may terminate ongoing services with 30 days' written notice. Setup and implementation fees are non-refundable unless otherwise stated in writing. Service Roo may suspend or terminate services for nonpayment, misuse or material violation of these terms. If a signed service agreement or statement of work conflicts with these general website terms, the signed agreement controls.
Both parties agree to keep confidential any proprietary business information shared during the course of the engagement. This includes business strategies, customer data, pricing, and internal processes.
These Terms of Service shall be governed by the laws of the State of Florida. Any disputes arising under these terms shall be resolved in the courts of Duval County, Florida.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated terms.
Questions about these terms? Contact us at: Service Roo | Jacksonville, FL | hello@serviceroo.com | 904-830-6003